Contact us

⚠️ Starter draft. Your live support channels (email, phone, hours) are shown automatically below this text from the platform's own settings — you do not need to retype them here, and they will stay correct if they change. Use this space for context. Text in [SQUARE BRACKETS] must be completed or removed before publishing, and this notice deleted.

We would like to hear from you

Whether you are mid-trip and something has gone wrong, or you just have a question before booking, get in touch using any of the channels below.

Already have a booking?

Please have your booking reference ready — it starts with OTA- for flights or HTL- for hotels and is on your confirmation email. It lets us find your booking straight away.

You can also open your confirmation, e-ticket or hotel voucher any time using the link in that email, without signing in.

What we can help with

• Changes and cancellations — what your fare or room allows, and what it will cost
• Something went wrong at the airport or the hotel — tell us and we will take it up with the airline or property
• Refunds — where your money is and when to expect it
• Booking problems — a payment that did not go through, or a confirmation that never arrived

What to expect

[Set expectations honestly here — your response times, and when you are open. An unanswered promise is worse than no promise. Example: "We answer email within one business day. For anything urgent within 24 hours of departure, please call."]

Where we are

[COMPANY LEGAL NAME] [REGISTERED ADDRESS]

Privacy

To handle your enquiry we may need to look at your booking details. See our privacy policy for how we treat your information.